Return & Issue Resolution Policy

No standard returns

Because of product integrity and chain-of-custody considerations, Peptide Society does not accept standard returns or exchanges once a shipment has left our fulfillment partner.

Damaged, missing or incorrect shipments

If a shipment arrives damaged, incomplete or incorrect, contact us within 7 days of delivery with your request number and clear photographs of the outer packaging, the inner packaging and the affected items.

Each report is reviewed individually. Where a resolution is warranted, a representative will confirm the outcome with you directly.

This reporting window is a configurable setting and may be updated by Peptide Society; the value shown above is current.

Cancellations

Requests may be cancelled at any time before confirmation — simply reply to your confirmation email or contact us with your request number.

Once a request has been confirmed, cancellation is reviewed individually.